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  1. Check out time 12:00 A.M, Check out between 12:00AM - 03:00 P.M will be charged. Check out more than 3:00 P.M will be charged one night.
  2. Check in time 06:00 A.M. Check in before 06:00 A.M will be counted as one night until the same date at 12:00 A.M.
  3. For reservation, down payment will be charged, and if customer have not come until the time reservation, the reservation can be cancelled by hotel and hotel can sell the room to others and no refund for down payment. 
  4. All the payment should be done before Check in. If staying is wanted to be prolonged, the payment should be done before Check out time on that day.
  5. Prohibited terms :
  1. Stay with couple that is not inner family (couple should show certificate marriage, same address identity, or family card)
  2. Put money or valuable things in the room. Hotel don't have any responsibilities for the damage or lost things
  3. Break the law
  4. Consume alcoholic beverages or drugs
  5. Throwing te garbage to closet
  6. Make loud voice or do something that disturb other customer.

Doing prohibited terms will be fined as the loss that is happen due to breaking the rules

  1. Customer should take care of inventory of hotel along staying in hotel. If there is broken or lost by customer, customer should tell to front office and pay the charge.
  2. Garbage should be thrown in the garbage basket.
  3. Massage should use massage bed. Please call front office to rent the bed.
  4. Park the car in the right place and lock it. If there is damage or lost, hotel don't have any resposibilities.
  5. If customer has not paid for the rent after 12:00 A.M, customer"s stuffs will be moved to Front Office and customer will be charged prolonged hours.


Jombang, 01 May 2017




Netral Hotel Management